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TERMS & CONDITIONS

PRINCIPAL TERMS

  1. This agreement commences once you have indicated your acceptance in the Declaration section of the web sign up process.
  2. This agreement will become binding on you and us when we contact you to confirm your membership application has been accepted, at which point a contract will come into existence between you and us.
  3. You will be entitled to all the rights and privileges set for the Type of Membership chosen.
  4. You cannot transfer this agreement to anyone else

DIRECT DEBIT FEES AND CHARGES

  1. The first month's membership fees are collected from you by us by Direct Debit at time of purchase. Joining fees are applied to cover the initial administration costs associated with setting up a new membership and direct debit agreement.
  2. If you are looking to upgrade your membership there maybe an admin fee charged at the point at which you upgrade.
  3. Your second Direct Debit for monthly membership fees only will be collected one month after you joined, unless you joined prior to your gym opening in which case they will be collected one month after the gym opened. Subsequent Direct Debits for monthly membership fees will be collected monthly thereafter. Each payment made is not refundable under any circumstances.
  4. If any Direct Debit is returned unpaid or if any other form of payment is not honoured for whatever reason, you shall pay us on demand an administration fee of £20. If, despite us having notified you of a missed payment, further payments are missed, we reserve the right to, at our sole election, either suspend or terminate your membership, upon having given you written notice of our intention to do so. We may present an option to reduce the administration fee if the outstanding amount is paid online within 7 days of becoming due.
  5. You agree to advise us immediately of any change to the Members Details provided.

DIRECT DEBIT PRICES

  1. From time to time we may need to increase the price of membership. We will give you at least 1 full months' notice of any incoming price increase and will make it very clear when the price increase will take effect and how much your membership will cost after the increase. During this period, you will have your usual right to terminate your membership in accordance with the membership terms and conditions and rules. If you do not terminate the membership by the date given to you in the notice, then the price of your membership will be increased in accordance with our notice.

TERMINATION

MONTHLY DIRECT DEBIT MEMBERSHIPS

  1. You may terminate your membership at any point by cancelling your direct debit with your bank, allowing 4 working days for the bank to action this.
  2. In the above circumstances your membership will remain in force until the day before your next payment is due, at which point it will automatically terminate.

DAILY MEMBERSHIP TERMS & CONDITIONS
PRINCIPAL TERMS

  1. This daily membership commences once you have indicated your acceptance in the Declaration section of this web sign up process.
  2. Your membership will be activated on the date you specified, running till midnight of the specified date.
  3. You will be entitled to all the rights and privileges exercisable for the Type of Membership chosen.
  4. You cannot transfer this daily membership to anyone else nor transfer to another date.

FEES AND CHARGES

  1. You shall be entitled to cancel your daily membership the earlier of: (1) 14 days after the date of purchase; or (2) the day before the date on which you selected your daily membership to activate. If you cancel during this period, you will receive a full refund. After this period the daily membership fee is not refundable.

MISCELLANEOUS TERMS

  1. Members must be 16 or older and of female gender. (On occasions there may be males in the gym in private sessions with their personal coach)
  2. You agree to comply with the Rules of Membership which are displayed prominently in the Club and relate to opening hours, use of facilities and your conduct. We may make reasonable changes to these Rules at any time provided that we give you advance notice of the change.
  3. If we take no action or let you off any breach of this agreement or give you extra time to pay or comply, it will not stop us enforcing the terms of this agreement strictly at a future date.
  4. We may assign the benefit of this agreement and our rights thereunder to a third party on notice to you. Your rights under this agreement will not be prejudiced.
  5. There may be occasions where we have to close all, or part of, the gym of which you are a member. We will do our best to let you know of such closures in advance of them taking place, unless the problem is urgent or an emergency. We will use all commercially reasonable endeavours to ensure that such closures are outside of peak visiting hours and are kept to a minimum, in both duration and frequency. You will not be entitled to a refund of part of, or all of, your membership fees in such circumstances.
  6. We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these terms that is caused by any event that is outside of our reasonable control.
  7. We will not be liable or responsible for outstanding monies paid to a Personal Trainer. Personal Training is arranged directly with the PT and not with TWK GYM Limited.
  8. As a consumer, you have legal rights in relation to any services that are not carried out with reasonable skill and care, or if the materials we use are faulty or not as described. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office. Nothing in these terms will affect these legal rights.
  9. This agreement is governed by English Law.
  10. We may terminate this agreement with immediate effect on notifying you if you are in breach of the Clubs Rules.
  11. To the best of your knowledge and belief you are in good health and not knowingly incapable of engaging in either active or passive exercise and that such exercise would not be detrimental to your health, safety, comfort, wellbeing or physical condition. Further, that you will advise us immediately should your circumstances change.

INFORMATION ABOUT US

  1. We are a company registered in England and Wales. Our company registration number is 14949874 and Our registered office is at Unit 8-9, Danygraig, Risca, NP11 6DP.
  2. If you have any questions or if you have any complaints, please contact us. You can contact us by e-mailing us at info@twkgym.com
  3. If you wish to contact us in writing, or if any clause in these terms requires you to give us notice in writing you can send this to us by e-mail to TWK GYM Limited at info@twkgym.com We will confirm receipt of this by contacting you by email.

YOUR PERSONAL INFORMATION

  1. To view our Privacy Notice click here.

PROMOTION TERMS

  1. TWK Gym Ltd reserves the right to end any promotion without warning at any time.
  2. Any prizes offered by TWK Gym must be claimed within 21 Days of announcement of the winners. TWK Gym have 45 days to issue any prize
  3. All Gym challenges are subject to fair play which is managed in club. Any recorded reps or times must be verified and signed off by a TWK Gym team member.
  4. TWK Gym reserve the right to redeem any prize in the form of a voucher or pre purchased credit.
  5. Zero Joining Fee offers exclude pre-opening offer gyms.
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CONTACT US

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MEMBER HEALTH AGREEMENT DECLARATION

In relation to the use of our facilities and services, you warrant, declare and acknowledge that:

  1. The information given by you in entering this agreement is correct and will be relied upon by us.
  2. Our staff, agents and subcontractors are not medically trained and should you have any concerns with your health and fitness you should seek independent medical advice before engaging in any physical activity either on our premises or at home using the App.
  3. To the best of your knowledge and belief you are in good health and not knowingly incapable of engaging in either active or passive exercise and that such exercise would not be detrimental to your health, safety, comfort, well being or physical condition. Further, that you will advise us immediately should your health or vulnerability to injury change.
  4. If you have any pre-existing medical conditions, you may be pregnant or you are breastfeeding, you have consulted your medical professional or general practitioner before beginning to use our facilities and services, including those provided in the App.
  5. If you have a pre-existing medical condition which will benefit from regular exercise, your GP has signed this off and recorded this on your medical records.
  6. You have read and understood this agreement and all of its Terms and Conditions before accepting them below.
  7. This agreement will become binding upon both parties once you have checked the "I confirm that I have read and agree to Member Health Agreement" box and the "JOIN US" button has been clicked.

You are primarily responsible for your health and wellbeing, but we at TWK Gym are concerned that you enjoy our facilities safely. To that end we consider that we should expect the following of each other.

From us:

  • Whilst we will respect your decision over your training regime we reserve the right to ask you not to exercise beyond what we reasonably believe to be your personal ability.
  • We shall endeavor to maintain a safe environment for you to enjoy your exercise.
  • We shall endeavor to ensure that our Fitness trainers and staff are qualified to fitness industry standards.
  • We shall at all times keep confidential any information that you give us regarding your health.

Fire procedures

If you suspect a fire, press the nearest red fire call point, and leave the building immediately.

In the event of the fire alarm sounding please evacuate the gym through the nearest and safest exit. Do NOT go back into the changing rooms to collect your belongings.